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Punjab “1905”is one stop platform for the redressal of citizen grievances. This endeavour is by the Government of Punjab.

Call 1905:

‘1905’ is Toll-free Helpline Number.

Dedicated call operators are deployed for taking note of citizen grievances.

Timings- 8 am to 8 pm on all Working Days (Except Sundays and Gazetted Holidays)

Standard Operating Procedure:

Firstly, the call operator informs the caller about respective Department’s helpline number (wherever functional) to get her/his issues resolved.

If the citizen stills desires, he/she can lodge his/her grievance directly with 1905. In this event, the call operator notes down the detail of grievance and enter the same in the system.

Upon the registration of grievance, sms/ email is sent to the applicant for his information and future tracking.

Further timely updates are sent by sms/ email to the applicant.

Login at Punjab 1905 portal:

The citizen can also login and lodge his/her grievance directly at www.1905.punjab.gov.in.

Upon the registration of grievance, sms/ email is sent to the applicant for his information and future tracking.

Further timely updates are sent by sms/ email to the applicant.

Processing of Grievances:

After successful registration of grievance, it is forwarded to the concerned Administrative Secretary and Nodal Officer of the Department concerned / Deputy Commissioner concerned and Nodal Officer of DC Office for reporting and action.

Complete system is automated and the reports are sent through the system.

Regular monitoring of reports and pendency is supervised by Chief Coordinator and Nodal Officer of Grievance Redressal Cell 1905 Punjab And action is taken to ensure timely resolution of grievances.

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