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Redress Process Channels

The endeavour of each Department in the Government is to provide all citizens the required services within time and to dispose off citizen grievances at the field offices swiftly. But should there be a requirement, the citizen is requested to escalate his/her complaint according to the steps delineated below:

Step 1

Helpline numbers of Departments of the Government of Punjab.

These numbers can be contacted by the citizen and get his/ her grievance redressed (by the department concerned.)

Name of Department Helpline Number
Health -Medical consultation 104
Health -Ambulance 108
Health -Tuberculosis 18001216666
Health -Tobacco control 1800110456
Revenue 1800-1800-168
Power 1912
Rural Water Supply & Sanitation 1800-180-2468
Local Government
(Municipal Corporation, Municipal Council and Water Supply and Sanitation (Urban))
1800-1800-0172
Police 181
Education 18001372215
Anti corruption 180018001000
NRI 0091-172-2298543
Excise 18002582580
Women and Children 1091


Step 2

If you do not receive any resolution to your complaint after speaking on Helpline numbers within the time period communicated to you by the employees at the Helpline, or if the response is not as per your expectations please feel free to contact our Grievance Redressal Officers at the Sub-Divisional Level and at the District level:

1. Sub-Division level Grievance Committees- Contact office of concerned Sub-Divisional Magistrate(SDM)

2. District Level Grievance Committees- Contact office of concerned Deputy Commissioner(DC)

Further, at the level of Govt. Departments, the following offices can be contacted for grievance redressal :

Sr. No. Department Nodal Officer Name Nodal Officer Designation Nodal Officer Office Address Nodal Officer Land Line Number E-mail ID of Department
1 Public Works (PWD) Shri.Parminderjit Singh Executive Engineer Mini Sectt. Block C, Sec-9, Chandigarh 0172-2702608 acs.pw@punjab.gov.in
2 Civil Aviation Shri Hans Raj Under Secy. cum chief administrative Officer Direct Civil Aviation,S.C.O.No. 1068 69, Sec-22, B, Chd 0172-2707608 psca@punjab.gov.in
3 Planning Shri Harbans Singh, Director Director

(Admin)

Punjab Raj Planning Board, S.C.O.No. 70-72, Sec-17/D, Chd 0172-2702597 psplanning@punjab.gov.in

4 Revenue Smt. VeenaKumari, Under Secy. Under Secy. Room No.37,Second Floor,Main Sectt. 0172-2740611 fcr@punjab.gov.in
5 General Administration ShriBalwant Singh, P.S.S-1 Joint Secy. Office Room No.4,7 Floor,Main Sectt.Chd,Sec- 19-C, Chd 0172-2745921 c@punjab.gov.in
6 Food Processing Shri G.K. Mehta Assistant Project Manager Director Food Processing,sco 44-45 1st floor,SAS Nagar 0172-7050506 secy.fs@punjab.gov.in
7 Industries and Commerce Shri Gurmeet Singh Deputy Director

(Administration)

Room No. 205, phase-17,building sec-17,chd 0172-2701367 psic@punjab.gov.in
8 Forest and Wild Life ShriAnupUpadhyai (I.F.S) Main Forest Officer Sec-68,Forest Bhawan,S.A.S.Nagar 0172-2298014 fcf@punjab.gov.in
9 Personnel ShriMahinder Singh Prasher Under Secy. Room No. 5, 6-Floor,Main Sectt. P.B.X. 4768 secy.pers@punjab.gov.in
10 Irrigation ShriGurinder Singh Executive Engineer Room No. 202,2nd Floor,Hydrial Building, Sec-18,Chd 01722775186 psip@punjab.gov.in
11 Tourism and Cultural Affair ShriNavjotpal Singh Randhawa Vice Secy. Plot No. 3,Sec-38,A,Chd 01722694889 secy.tour@punjab.gov.in
12 Jails Captain Lakhminder Singh Jakhar Deputy Inspector Jails,Punjab,Chd Director General of Police(jails),Punjab,sco. 8-9,Ratan Building,Sec-17,A,Chd 01722703460 ps.jail@punjab.gov.in
13 Social Security, Development of Women and Child ShriCharanjit Singh Maan Deputy Director SCO No. 102-103,Sec-34- A,Chd 01722608746 sssb@punjab.gov.in
14 Employment Generation and Training ShriRajinder singh Siddhu Deputy Director S.S.F. 46-47,Sec- 17-A,Chd. 01722703842 psegt@punjab.gov.in
15 Freedom Fighter Smt. Santosh Kaur Superintendent Room No.524, 5th Floor,Mini Sectt. Sec-9,Chd. 01722742243

Ext. 419

Secy.ff@punjab.gov.in
16 Housing and Urban Development ShriBalbir Singh Superintendent

Room No.402.,4thth Floor,Mini Sectt.Sec-9,Chd. 01722742243

Ext. 315

ps.hud@punjab.gov.in
17 Science Technology and Environment Smt. Gurmeet Kaur Superintendent

Room No. , 6th Floor, Mini Sectt. Chd, Sec- 9 01725088612 sstepunjab@gmail.com
18 Investment Promotion ShriAshwani Kumar Sharma Assistant Controller PBIP, Industry Bhawan, Sec-17, Chd. 0172-05256479 psip@progressivepunjab. gov.in
19 Technical Education Mrs. Daljit Kaur Sidhu Addl. Director Technical Education Plot No.1, Sec-36, Chd. 0172-5022367 secy.te@punjab.gov.in
20 Sports and Youth ShriGrumeet Singh Superintendent Room No. 612, 6th Floor, Mini Sectt. Sec-9, Chd 0172-2742243 secy.yh@punjab.gov.in
21 Welfare of SC and BC SmtBinduWalia Additional Director Director Welfare (SC and BC)

S.C.O. 128-129, Sec- 34 A, Chd

01722602912 secretarywelfare811@ gmail.com
22 Water Supply and Sanitation Smt. Anjali Chawla S.D.O. (Technical) Ph-2, Mohali 0172-4330309 pswss@punjab.gov.in
23 School Education Shri Manoj Kumar Asstt. Director Ph-8, Mohali 0172-5212308 psse@punjab.gov.in
24 Medical Education& Research Shri Davinderpal Singh Under Secy. Room No. 5, Block-A, Mini Sectt. 0172-2742243 md.phsc@punjab.gov.in
25 Local Government Shri Anil Kumar Kansal Chief Engineer cum Chief Vigilance Officer

Director of Local Govt. , Punjab, Sec-17, Chd 0172-2704894 secy.lg@punjab.gov.in
26 Higher

Education

Shri Chander Gaind (I.A.S) Special Secy. Mini Sectt. Sec-9, Chd., Room No. 406, 4th Floor 0172-2741064 pshe@punjab.gov.in
27 Finance ShriParveen Kumar Thind, (I.A.S) Additional Secy. Main Sectt., 7th Floor, Room No.8, Chd. 0172-2742351 psf@punjab.gov.in
28 ADGP (Law and Order) ShriB.K.Garg, (I.P.S) Inspector General Police, Law and Orders Room No.207, 2nd Floor, Punjab Police Head Quarter, Sec-9, Chd. 0172-2749997 Igplawandorder.pb.@ gmail.com
29 Home Affairs and Justice ShriHarchand Singh Under Secy. Main Sectt. 8th Floor, Room No.1, Sec-1, Chd 0172-2740611

Ext. No. 4822

psh@punjab.gov.in
30 Labour ShriSatnam Singh Nodal Officer cum Deputy Labour Commissioner Sec- 17, S.C.O. 47-48, Chd 01722702486 psl@punjab.gov.in
31 Power ShriLakhbir Singh Makdonnan Superintendent Power Branch, Room No. 315 0172-2742243

Ext. 202

secy.power@punjab.gov .in
32 Financial Commissioner Development (Agriculture) ShriDaljit Singh Special Secy. Room No. 204, 2nd Floor, Mini Sectt. 01722743425 fcd@punjab.gov.in
pswss@punjab.gov.in, fcd@punjab.gov.in
33 Health Dr.PawanJgota In-charge Malaria cell Room No.503, O/o Director Health Services Punjab, Sector 34, Chd. 01722603276 pshfw@punjab.gov.in
34 Excise and Taxation Sh. Kamalpreet

Singh

ETO (Excise and Taxation Officer) O/o AETC Mobile Wing,

Bhupindra Road,

Patiala.

0175-2200311 fct@punjab.gov.in
35 Rural Development and Panchayats ShriPooran Chand Deputy Director Ist Floor, VikasBhawan, Phase 8, Mohali 0172-5063522 fc.rdp@punjab.gov.in
36 Transport Shri N.P. Singh Purchase Officer Transport O/o Director State Transport, Sector 17, Chd. 0172-2704112 pstpt@punjab.gov.in
37 Animal Husbandry Dr. K.P. S. Pasricha Veterinary Officer Sec- 17, Chd. 0172-2701291 fcah@punjab.gov.in
38 Foodand Civil Supplies Smt. Simarjit Kaur Deputy Director Sec-17, Chd. 01722741046 secy.fs@punjab.gov.in
39 Information Technology S. Gurnam Singh Superintendent SCO No. 193- 95, Sec- 34 A, Chd. 0172-2661808, 2604395 psit@punjab.gov.in
40 Mandi Board Shri Amarpal Sahni DGMP(IT) N/A 01725101650 fcd@punjab.gov.in
41 NRI Affairs Satish Kumar Superintendent

A Block Mini Sectt. Basement 01722742243 psnripunjab@gmail.com
42 Defence Welfare Lt. Colonel (Retd.)Parminder Singh Bajwa Deputy Director Head Qtr. Ground Floor, Sec- 21, Chd 01722707345 ps.dsw@punjab.gov.in
43 Vigilance ShriHakam Singh Joint Secy. Vigilance Mini Sectt. Sec-9 Chd 01722743535 Secy.vb@punjab.gov.in
44 Public Relation ShriDhiman Superintendent 5th Floor ,MainSectt. Sec-1, Chd. 01722740611 psipr@punjab.gov.in
45 Cooperation ShriSudhir Kumar Batish Addional Registrar Sector 17 CHD. 01725046803 fccoop@punjab.gov.in

Further, the detail of Public Grievance Officer (PGO) in the office of respective Deputy Commissioner is as follows:

Sr. No.

District

Name of officer

Designation

Office

Contact number

Email

1.

S.B.S.Nagar

Ms.Gitika Singh (P.C.S)

P.G.O

D.C. Office

01823-220545

dc.nsr@punjab.gov.in

2.

Kapurthala

ShriNeeraj Kumar Gupta (P.C.S)

P.G.O

D.C.Office

01822-233744

dc.kpr@punjab.gov.in

3.

Amritsar

Ms.Amandeep kaur

P.G.O

D.C.Office

0183-222722

dc.asr@punjab.gov.in

4.

Sangrur

Ms.Jashanpreet Kaur Gill (P.C.S)

P.G.O/SDM

D.C.Office

01672234038

dc.sgr@punjab.gov.in

5.

Barnala

Ms.Charumita (P.C.S)

P.G.O

D.C.Office

01679244364

dc.brn@punjab.gov.in

6.

Pathankot

ShriKuldeep Singh

D.D.P.O

D.C.Office

01862220450

dc.pkt@punjab.gov.in

7.

Shri Muktsar Sahib

ShriHardeep Singh (P.C.S)

D.T.O

D.C.Office

01633262664

dc.mks@punjab.gov.in

8.

Moga

Ms. Anita Darsi

P.G.O

D.C.Office

01636-237096

dc.mog@punjab.gov.in

9.

S.A.S. Nagar

Ms.Avneet Kaur

P.G.O

D.C.Office

0172-2225220

dc.mhl@punjab.gov.in

10.

Jalandhar

Ms.DamandeepKaur

P.G.O

D.C.Office

01812224806

dc.jal@punjab.gov.in

11.

Roop Nagar

Ms.Avneet Kaur (P.C.S)

P.G.O

D.C.Office

01881221154

dc.rpr@punjab.gov.in

12.

Ferozpur

Ms.Jasleen Kaur(P.C.S)

P.G.O

D.C.Office

01632244054

dc.frz@punjab.gov.in

13.

Mansa

ShriNitishSingla (P.C.S)

P.G.O

D.C.Office

01652229420

dc.mns@punjab.gov.in

14.

Faridkot

Ms.SonaliGiri(I.A.S)

A.D.C

D.C.Office

01639251043

dc.frd@punjab.gov.in

15.

Patiala

Dr. Simarpreet Kaur

P.G.O

D.C.Office

01752311310

dc.ptl@punjab.gov.in

16.

Bathinda

ShriLatif Ahmed (P.C.S)

D.T.O

D.C.Office

01642221042

dc.btd@punjab.gov.in

17.

Gurdaspur

ShriSourabh Kumar Arora (P.C.S)

P.G.O

D.C.Office

01874245379

dc.grd@punjab.gov.in

18.

Tarntarn

ShriAmrinder Singh Tiwana

P.G.O

D.C.Office

01852224102

dc.trn@punjab.gov.in

19.

Fazilka

ShriKulpreet Singh (P.C.S)

P.G.O

D.C.Office

01638264555

01638264666

dc.fzk@punjab.gov.in

20.

Ludhiana

Dr. KannuThind (P.C.S)

P.G.O

D.C.Office

01612400503

dc.ldh@punjab.gov.in

21.

Hoshiarpur

Ms.Navneet Kaur Bal( P.C.S)

P.G.O

D.C.Office

01882240388

dc.hsr@punjab.gov.in

22.

Fatehgarh Sahib

Ms.PoojaSial (P.C.S)

P.G.O./SDM

D.C.Office

01763232165

dc.fth@punjab.gov.in

Step 3

If the resolution still does not meet your expectations, please feel free to escalate the matter to PB-PGRAMS (http://publicgrievancepb.gov.in/) by online registering your complaint.

Step 4

The citizen may further escalate the grievance on the Helpline Number 1905, in which calls are taken from 8 am to 8 pm on all working days (except Sundays and Public Holidays). Further the Helpline Number and Web portal of Punjab 1905 has been designed to in which citizen can lodge their grievances and get regular information about the pendency/ disposal of each complaint to the concerned complainant.(Http://www.1905punjab.gov.in/)

This Helpline is an initiative by the Government of Punjab to provide a platform to the citizens for lodging their grievances that may pertain to any department or any office of the State Government.

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